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FAQs

  /  FAQs

Frequently asked questions

Payment Terms

Otomys Contemporary offers the following payment options:

 

Direct deposit

 

Credit card

Payments via Visa, Mastercard and American Express incur a 1.5 – 2.5% bank fee. Bank fees are the buyer’s responsibility.

 

Paypal

Pay via your secure PayPal account – Paypal.com.

 

Art Money

Take your purchase home today with 10 payments paid over 10 months with no interest. This secure payment option is available to residents of Australia, New Zealand and the United States only. Art Money will notify Otomys Contemporary once they have approved your registration and we will liaise with you regarding delivery of your art purchase. Registration is simple via Art Money.

 

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Import duties and taxes

Otomys Contemporary is not liable for payment of duties or taxes which may be charged on International orders. Additional costs such as these will be the client’s responsibility. If the purchase is freighted within the country it is located in, the purchase price will be inclusive of import taxes, GST and duties. If the purchase is shipped to another country – import duties, local taxes and custom fees may apply. These external fees are the sole responsibility of the client.

 

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Art commissions

Commissioning art can be a rewarding and creative process. We work closely with you and the artist to assist this process.

 

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Art authenticity

Otomys Contemporary artwork is accompanied by an Authentication Certificate. The Authentication Certificate is signed by a director of Otomys Contemporary. This certificate includes the artist name, title, medium, dimensions, edition and date of procurement. Contact us for an update on an artist’s biographical development.

 

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Framing

We value craftsmanship, quality and sustainability – so we outsource framing to skilled and trusted professionals. 

Locally sourced sustainable timber is always our preferred choice. We are able to work with you and the frame maker to customise a bespoke colour frame using a variety of timber species, frame profiles and glazing options.

Glass: 2mm glass is an economical picture framing glass, clear and free from defects. Only 50-60% of UV light is filtered making it suitable for general use with work know to be lightfast.

Anti-Reflective Glass: 2mm anti-reflective glass substantially minimises reflections without altering the clarity of the art. This option is particularly recommended for dark images where reflection is more noticeable.

Acrylic: Cast acrylic is lightweight and shatterproof. It is a safer option for oversized frames, frames for public areas and frames which are frequently moved or freighted.

 

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Packaging and freight

Art packaging and delivery is managed in the safest and most cost-effective manner.

Unframed art can be rolled in a mailing tube.

Framed art can be packaged in bubble wrap or a custom-built box dependant on the work and the destination.

Art freight is either with the local post system, an art courier or an International freight carrier.

We are able to facilitate the freight process on your behalf.

In the unlikely incident of damage or loss, Otomys Contemporary will not be held accountable. Insurance options are available on request.

 

As a price guide only:

Unframed work – Local $50 / International $90

Framed work – Local $120 / International  $350 +

 

If you need to expedite your order, have further freight queries or require a freight quote, please note details of the work and delivery location in your enquiry.

Otomys Contemporary occasionally offers complimentary freight on unframed art. Register for our newsletter to stay updated on these offers.

 

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Art care

When handling your artwork, hold the frame upright, on either side with two hands to avoid twisting the frame. Using cotton gloves, remove the artwork from the packaging, avoid touching the surface. Always keep frames stacked upright, face-to-face or back-to-back; do not place frame face down on the floor.

Keep your artwork stored well aired in a light space to avoid mildew; 21°C is the ideal temperature.

Use the supplied d-rings / metal plates to install your work for the safest, best flush look. Avoid the use of hanging wire as this places strain on the frame.

Lightly dust timber frame with a soft 100% cotton cloth. For stubborn marks, dust and gently wipe with a damp soft 100% cotton cloth.

Lightly dust glass with a soft feather duster. Spray a soft 100% cotton cloth with a small amount of glass cleaner and wipe the dust free glass in a gentle circular motion.

Lightly dust anti reflective glass with a soft 100% cotton cloth. Spray a second soft 100% cotton cloth with a small amount of glass cleaner and wipe the dust free glass in a gentle circular motion. For stubborn marks use a 1:1 water / iso propyl alcohol solution. Windex, abrasive cleaner and paper towel may scratch anti reflective glass.

Lightly dust acrylic with a soft 100% cotton cloth. Spray a second soft 100% cotton cloth with a small amount of water or acrylic cleaner such as Kunstoff and wipe gently. Windex, abrasive cleaner or paper towel may scratch the acrylic surface.

The highest quality products have been used to create your artwork; archival paper, ink and glue. Avoid hanging your artwork in direct sunlight and / or damp spaces to ensure longevity.

It is recommended that you refurbish your frame every 5-6 years; to remove the build-up of air pollutants, repair scratches, wax the timber and polish the glass / acrylic.

 

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Gift card

An Otomys Contemporary gift card is a classic gift for any occasion and simply purchased by one or many parties. The Gift Card is available as a printed card or a digital e-card.

 

To arrange an Otomys Contemporary gift card, please email the below information to info@otomys.com:

Your name, email address and Country

Nominate the amount

A message to the recipient

Name and email (digital card) or postal address (printed card) of the recipient

 

We will invoice you and prepare your gift card once payment has been received.

Printed and digital gift cards are sent within 12 hours of payment received.

Printed cards are posted with a tracking number sent to the buyer – this service is complimentary.

For group payments, please specify a contact for overall correspondence.

Gift cards are treated as non-refundable cash and cannot be replaced if lost or stolen.

Any funds on the card that is not spent can be used in whole or part against a future purchase from Otomys Contemporary.

Otomys Contemporary gift cards, including any un-spent funds, expire in 12 months from the date of issue.

 

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Currency
GBP Pound sterling